Returns & refunds

Your rights under Australian Consumer Law

Nothing on this page limits your rights under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they aren't of acceptable quality and the failure doesn't amount to a major failure.

Damaged, faulty or incorrect items

Contact us within 7 days of receiving your order and we'll sort it out — a replacement, a refund, or a credit, whichever suits you best. Photos of the problem help us resolve it faster, especially for courier damage.

We cover return postage where the fault is ours: a damaged item, the wrong product picked, or something that isn't of acceptable quality.

Change of mind

We'll accept change-of-mind returns within 14 days of purchase, provided the item is unused, unopened and in its original packaging, and you have proof of purchase. Return postage for change of mind is at your cost, and we'll refund the price of the item once it arrives back with us in resaleable condition.

What we can't accept back

For health and safety reasons, some items can't be returned once they've left the shop unless they're faulty:

• Yeast, and any other chilled or temperature-sensitive stock
• Ingredients in opened or unsealed packaging — grain, hops, malt extract, essences and flavourings
• Products that have been used, assembled or modified
• Gas cylinder refills once filled
• Special orders and items brought in specifically for you

If a sealed ingredient turns out to be faulty — dead yeast, an out-of-date pack, a split bag — that's a different matter and it's covered. Get in touch.

How to start a return

Call the shop on (07) 5412 2766 or email info@thebrewstore.com.au with your order number and what's gone wrong. Please contact us before sending anything back so we can tell you where to send it.

If you're local, bringing it into the Noosaville shop is usually the quickest option.

Refunds

Approved refunds go back to your original payment method. Card refunds typically take 5–10 business days to appear, depending on your bank. If you paid at the counter, we'll refund you the same way.

Delivery charges are refunded where the return is our fault, and aren't refunded for change-of-mind returns.

Cancelling an order

If your order hasn't been packed or dispatched yet, we can usually cancel it outright — ring the shop as soon as you can and we'll check.